CW
Chiko W
1 reviews | Active since Oct 2020
23 Oct 2020, 11:23
*****: THEY DO NOT DELIVER ITEM PURCHASED
Placed an order 04/12/2019.Was told it would take 10-18 business days to courier to my door. My emails of enquiry were not answered. I called and was told that my order was lost in transit and another order was placed to arrive in March. I called again in March to be told I cannot get a refund because the item was still on the way. It is now 23rd October 2020 and I have still not received my order. They are still refusing to give me my refund and have blocked my number after once again lying that they will get back to me.
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Replies (2)
Electronic Pro's replyOfficial
26 Oct 2020, 08:50Hi Chiko, the parcel was sent out 5th Dec 2019, and you informed you didn't receive ? We assisted you to sent out a replacement again at beginning of 2020,please check with your local post office for collection. Parcel will return to sender, due to no collection.
Regards Johan at Electronic Pro
Regards Johan at Electronic Pro
Electronic Pro's reply26 Oct 2020, 08:50
Official
Hi Chiko, the parcel was sent out 5th Dec 2019, and you informed you didn't receive ? We assisted you to sent out a replacement again at beginning of 2020,please check with your local post office for collection. Parcel will return to sender, due to no collection.
Regards Johan at Electronic Pro
Regards Johan at Electronic Pro
CW
Chiko W's updateReviewer Update
26 Oct 2020, 14:09Hi Johan,
Yes, I have not received my parcel up to now. I made another enquiry on 24th March 2020 about my order because it was taking too long to arrive. At that point the parcel was still in Guangzhou, China, but why is it that you guys do not do follow ups on unfulfilled orders? I paid for delivery at my address so why must I go to check at the post office? Besides, I have not received any notification from the post office either that any parcel has arrived for me and according to the tracking number that I was given, it has not arrived at the post either. So what do you advise I do? The very very long wait time has been unacceptable and blocking my number is very unprofessional.
Regards,
Chiko
Yes, I have not received my parcel up to now. I made another enquiry on 24th March 2020 about my order because it was taking too long to arrive. At that point the parcel was still in Guangzhou, China, but why is it that you guys do not do follow ups on unfulfilled orders? I paid for delivery at my address so why must I go to check at the post office? Besides, I have not received any notification from the post office either that any parcel has arrived for me and according to the tracking number that I was given, it has not arrived at the post either. So what do you advise I do? The very very long wait time has been unacceptable and blocking my number is very unprofessional.
Regards,
Chiko
CW
Chiko W's update26 Oct 2020, 14:09
Reviewer Update
Hi Johan,
Yes, I have not received my parcel up to now. I made another enquiry on 24th March 2020 about my order because it was taking too long to arrive. At that point the parcel was still in Guangzhou, China, but why is it that you guys do not do follow ups on unfulfilled orders? I paid for delivery at my address so why must I go to check at the post office? Besides, I have not received any notification from the post office either that any parcel has arrived for me and according to the tracking number that I was given, it has not arrived at the post either. So what do you advise I do? The very very long wait time has been unacceptable and blocking my number is very unprofessional.
Regards,
Chiko
Yes, I have not received my parcel up to now. I made another enquiry on 24th March 2020 about my order because it was taking too long to arrive. At that point the parcel was still in Guangzhou, China, but why is it that you guys do not do follow ups on unfulfilled orders? I paid for delivery at my address so why must I go to check at the post office? Besides, I have not received any notification from the post office either that any parcel has arrived for me and according to the tracking number that I was given, it has not arrived at the post either. So what do you advise I do? The very very long wait time has been unacceptable and blocking my number is very unprofessional.
Regards,
Chiko