No Lines

Our business phone lines went down on Monday afternoon. ECN blames Telkom ADSL line. To date they have not come back to me with a date as to when the lines will be restored despite us logging numerous calls with them. We have 8 months left on our contract and instead of hastily repairing our lines they sent around a sales person to sign us up for a 60 month contract with an LTE line. Telephone lines are the life blood of our business. This seems all to convenient that the solution is a new contract as opposed to a hasty repair.