Disappointing service

<p>I would like to express my disappointment at The Elangeni/Maharani's, unsatisfactory level of service. I have expected much more from a prestigious and reputed hotel of your standard. Unfortunately, I can’t help but submit this email of complaint hoping that in future this does not repeat itself.<br />Last Saturday, 05 August 2017, I attended a comedy show at your establishment, and found myself together with 15 other people stuck in lift 6 for what seemed like an eternity. I do understand this technical issues are always bound to arise, but the manner in which it is dealt with is what is most important. We had 3 women, who were experiencing panic attacks, including myself and when we eventually got out of the lift, we had no paramedics (which we requested) nor did we have any manager or representative of the Hotel apologise or greet us. Beside that, we waited 30 minutes from the time of complaint until the technicians arrived. During which time, no constant line of communication was upheld, we were left to just "hang" in the air. We had to constantly call the front desk for feedback or our family members outside to try and get some sort of idea of what was going on. This was most disappointing. It had reached a point where members of the public where trying to assist us in getting out. <br />Surely at establishment such as yours, should have technicians in house to deal with situations like this. Guests should not have to be left waiting in a lift with hardly any room to breath in. This was terribly disappointing and as a previous guest of the Hotel, i am sadden by the service we received.<br />I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue. I also trust that you will take the necessary precautions to prevent such incidents in the future.</p>