Elangeni Hotel
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Elangeni Hotel
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKN
Krishni N
1 reviews | Active since Jul 2022
11 Sept 2026, 18:02
Poor Reception
Customer service at reception on my arrival for check in on the 24 July was pathetic. When I emailed their customer service asking for confirmation of booking and my room number they sent me the information which had details of room 1 booked. On my arrival the assistant was very rude and demanded my identity document. The booking was done online by my partner in the states and there was no present your ID document requirement stated in the confirmation. The person was very arrogant and rude in speech trying very hard not to let me enjoy my stay.
Helpful (0)
|Replies (0)KN
Krishni N
1 reviews | Active since Jul 2022
11 Sept 2026, 18:02
Poor Reception
Customer service at reception on my arrival for check in on the 24 July was pathetic. When I emailed their customer service asking for confirmation of booking and my room number they sent me the information which had details of room 1 booked. On my arrival the assistant was very rude and demanded my identity document. The booking was done online by my partner in the states and there was no present your ID document requirement stated in the confirmation. The person was very arrogant and rude in speech trying very hard not to let me enjoy my stay.
0
Replies (0)SM
Samkelisiwe M
1 reviews | Active since Jul 2026
29 Jul 2026, 21:04
4 phones ****** in a room while we were sleeping. Unsafe and traumatising experience at Elangeni Hotel Southern Sun
Unsafe and traumatising experience at Elangeni Hotel Southern Sun Durban. I’m still traumatised by what happened at Elangeni Hotel on the 24th of June 2026. My door was closed when I went to sleep. Then someone entered my room while I was sleeping with my kids and a 6-month-old infant. They climbed over the baby's cot and stole 4 phones from the room. The worst part: they took my iPhone 17 Pro Max from under my pillow. They also took a Samsung S24, iPhone 13 Pro Max, and iPhone 11 from the side table. But what hurts the most is how the hotel management handled it. Mr Warren promised me they would do an investigation and update me. Two weeks later I only received an email saying the hotel “can’t be held accountable for any loss.” They had only relayed on the key card system data to conclude their investigation, ofwhich is not enough. If this was an inside job, that data can easily be removed from the system by the perpetrator. They also refused to let me view the CCTV footage. Even the Constable assigned to my case was not granted permission to view the CCTV footage. I don’t know what the hotel is hiding. I can’t even sleep well. I keep thinking about what happened that night and what the person who entered did while we were sleeping. Aren’t hotels supposed to be secure?when we are paying guests? Until I see real accountability and security improvements, I cannot recommend Elangeni Hotel to anyone travelling with family.
Helpful (0)
|Replies (0)SM
Samkelisiwe M
1 reviews | Active since Jul 2026
29 Jul 2026, 21:04
4 phones ****** in a room while we were sleeping. Unsafe and traumatising experience at Elangeni Hotel Southern Sun
Unsafe and traumatising experience at Elangeni Hotel Southern Sun Durban. I’m still traumatised by what happened at Elangeni Hotel on the 24th of June 2026. My door was closed when I went to sleep. Then someone entered my room while I was sleeping with my kids and a 6-month-old infant. They climbed over the baby's cot and stole 4 phones from the room. The worst part: they took my iPhone 17 Pro Max from under my pillow. They also took a Samsung S24, iPhone 13 Pro Max, and iPhone 11 from the side table. But what hurts the most is how the hotel management handled it. Mr Warren promised me they would do an investigation and update me. Two weeks later I only received an email saying the hotel “can’t be held accountable for any loss.” They had only relayed on the key card system data to conclude their investigation, ofwhich is not enough. If this was an inside job, that data can easily be removed from the system by the perpetrator. They also refused to let me view the CCTV footage. Even the Constable assigned to my case was not granted permission to view the CCTV footage. I don’t know what the hotel is hiding. I can’t even sleep well. I keep thinking about what happened that night and what the person who entered did while we were sleeping. Aren’t hotels supposed to be secure?when we are paying guests? Until I see real accountability and security improvements, I cannot recommend Elangeni Hotel to anyone travelling with family.
0
Replies (0)KP
Karmen P
1 reviews | Active since Nov 2024
2 Nov 2025, 15:51
Deeply Disappointed in a Hotel That Used to Be Excellent
I am writing this review with genuine sadness and deep disappointment. As a returning guest who has stayed at this hotel multiple times with my family (my husband and toddler), I used to have high expectations. Unfortunately, over the last year, the value and quality of the experience have plummeted. My last three stays, including the most recent one last night, have been pathetic and demonstrate a serious decline in basic maintenance and service standards. ❌ Pattern of Failure: Last Year's Nightmare Stay During a stay last year, we booked a higher-end room only to be put through a completely exhausting and unacceptable ordeal. We returned to our room to find no hot water. After a maintenance attempt failed, we were moved to a new room hours later. We had to move all our belongings, including a cot for our child, only to discover the air conditioning did not work in the middle of summer. After another failed maintenance visit, we were finally moved to a Presidential Suite around 11:00 PM, effectively ruining our evening. By that point, we were so exhausted all we could do was bathe and sleep. A significant portion of our stay was wasted just moving rooms. 🤢 A Health and Safety Concern: My Recent Stay My most recent stay was absolutely horrible and presented a potential health and safety concern for my family. When we went to bathe, the shower drain was backing up black guck and holding water. We were forced to stand and shower in this black dirt with a toddler, which I do not consider safe or hygienic. We reported the issue, and a manager finally sent maintenance 45 minutes later. While they plunged the drain, the black residue was left coating the bathtub. We could not use the tub and ultimately had to abandon our plans for the day and rush home just to bathe, completely ruining our planned day out. 🎁 Special Occasion Ruined by Poor Organization Adding insult to injury, we were also delayed at check-in, as our room was not ready at the official check-in time. My husband had booked a special set-up for my birthday, but because the hotel could not get our assigned room ready and had to switch us, the special arrangements were completely missed. 🛑 Summary When a hotel is constantly failing on fundamental amenities like working plumbing, functional air conditioning, and basic cleanliness, it shows a complete lack of commitment to guest comfort and maintenance. After multiple disappointing stays, I cannot recommend this hotel and will be looking for alternative accommodations for my future visits. The pattern of issues here is simply unacceptable for a hotel with these prices and previous reputation.
Helpful (0)
|Replies (0)KP
Karmen P
1 reviews | Active since Nov 2024
2 Nov 2025, 15:51
Deeply Disappointed in a Hotel That Used to Be Excellent
I am writing this review with genuine sadness and deep disappointment. As a returning guest who has stayed at this hotel multiple times with my family (my husband and toddler), I used to have high expectations. Unfortunately, over the last year, the value and quality of the experience have plummeted. My last three stays, including the most recent one last night, have been pathetic and demonstrate a serious decline in basic maintenance and service standards. ❌ Pattern of Failure: Last Year's Nightmare Stay During a stay last year, we booked a higher-end room only to be put through a completely exhausting and unacceptable ordeal. We returned to our room to find no hot water. After a maintenance attempt failed, we were moved to a new room hours later. We had to move all our belongings, including a cot for our child, only to discover the air conditioning did not work in the middle of summer. After another failed maintenance visit, we were finally moved to a Presidential Suite around 11:00 PM, effectively ruining our evening. By that point, we were so exhausted all we could do was bathe and sleep. A significant portion of our stay was wasted just moving rooms. 🤢 A Health and Safety Concern: My Recent Stay My most recent stay was absolutely horrible and presented a potential health and safety concern for my family. When we went to bathe, the shower drain was backing up black guck and holding water. We were forced to stand and shower in this black dirt with a toddler, which I do not consider safe or hygienic. We reported the issue, and a manager finally sent maintenance 45 minutes later. While they plunged the drain, the black residue was left coating the bathtub. We could not use the tub and ultimately had to abandon our plans for the day and rush home just to bathe, completely ruining our planned day out. 🎁 Special Occasion Ruined by Poor Organization Adding insult to injury, we were also delayed at check-in, as our room was not ready at the official check-in time. My husband had booked a special set-up for my birthday, but because the hotel could not get our assigned room ready and had to switch us, the special arrangements were completely missed. 🛑 Summary When a hotel is constantly failing on fundamental amenities like working plumbing, functional air conditioning, and basic cleanliness, it shows a complete lack of commitment to guest comfort and maintenance. After multiple disappointing stays, I cannot recommend this hotel and will be looking for alternative accommodations for my future visits. The pattern of issues here is simply unacceptable for a hotel with these prices and previous reputation.
0
Replies (0)