Less than Blissful Spa Experience

My Husband booked a spa package as a birthday suprise for me at the Virginia branch , we had attended the one in Umhlanga coastlands previously which was awesome. From our first treatment things didn't go well , bright lights were kept on during our massages and when we flipped over we had to wear heavy eye bags to block out the light . Music was inaudible in our rooms but very loud and pleasant in the bathrooms . Then was the facials where tissue was used to cover over eye area instead of eye pads , when the mask was app**** it literally had to peeled off not by bit as it broke up. The Pedicure were nice enough except for the fact that we were both flat on our back with feet in a spa of water not the most comfortable when u only have a towel covering you and your nerther regions are exposed! But again tissue apposed to cotton wool was used to remove the nail polish , no base or top coat was app**** to the nail polish .. my nails were awfully stained upon removal ! The cherry on the top was the "Spa bath " and two glasses of bubbly that my husband paid extra for , was a normal size bath tub with two glasses of syrupy sweet cheap wine. We would have brought our own sparkling wine or champagne had we been aware . They had a black ozone bath floating in the tub creating bubbles that looks disgusting. We never jumped in for obvious reasons, contacted the spa by phone and email they responded after a while to say when the hearing is over you will get feedback! Zero feedback since then , and they advertise you can pay with your Edgar's card but miraculously there is a system error when you try to and you have to end up paying cash! Go to coastlands Umhlanga and get value for money and great service !