El Elyon Day Spa
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
El Elyon Day Spa
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTJ
Trisha J
1 reviews | Active since Sept 2017
6 May 2026, 19:22
Massage Spa
The treatment from this spa was extremely poor as the the******s are not trained at all. On top of this, the service we got from this establishment was absolutely disappointing as they refused to give us a full refund even though we have had such a terrible experience. This is not how a service provider should be treating their customers!! They take your money before giving you your treatment which is the first time I experienced this. A normal establishment will make sure you were satisfied with your treatment before you leave. Utterly poor service!
Helpful (0)
|Replies (0)TJ
Trisha J
1 reviews | Active since Sept 2017
6 May 2026, 19:22
Massage Spa
The treatment from this spa was extremely poor as the the******s are not trained at all. On top of this, the service we got from this establishment was absolutely disappointing as they refused to give us a full refund even though we have had such a terrible experience. This is not how a service provider should be treating their customers!! They take your money before giving you your treatment which is the first time I experienced this. A normal establishment will make sure you were satisfied with your treatment before you leave. Utterly poor service!
0
Replies (0)TR
Tannal R
1 reviews | Active since Mar 2026
16 Mar 2026, 15:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
Helpful (0)
|Replies (0)TR
Tannal R
1 reviews | Active since Mar 2026
16 Mar 2026, 15:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
0
Replies (0)cL
candis L
1 reviews | Active since Jan 2026
27 Jan 2026, 22:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
Helpful (0)
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candis L
1 reviews | Active since Jan 2026
27 Jan 2026, 22:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
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Replies (0)