El Elyon - Awful Experience

What an awful experience.We booked at El Elyon In protea Umhlanga but on arrival was told that booking was done incorrectly and they only accommodated us for 2 instead of 4.We were redirected to the dbn north branch. Upon arrival at the dbn north branch we were greeted by a terrible stench as somebody was using the toilet.Directed to the rooms and the towels were damp and had a horrible stench. The the****** was so unprofessional as they did not even know how to conduct the massage. We booked a 2.5 hour massage the the****** spent practically an hour in our room and the rest outside.They did not even no how to use the steam machine.The bed had a *****/nail that poked me whilst lying on the bed. We put the light on to leave to be greeted by cocroaches. I have been trying to find a complaints department or customer service to no avail I don't think they have one.Now I have been offered a free massage which I don't want.Nobody seems to be helping as I would like a total refund. I have pictures and tests relating to my booking for the above.