Shoddy repair. Even shoddier service

It is quite obvious to see the amount of very unhappy customers EE have. In summary, I upgraded my contract. 1 month after purchase my phone started giving a number of issues. Told to send phone away for repair. Phone gone for 2 weeks - repair report indicated that they'd spent about 2.5 hours on the \repair". <br> Phone returned with SAME issues and more. <br> Sent a stinker of mail to \""complaints\"" dept. Response was ridiculous - instructing me to stick to process and send the phone away again.<br> <br> As a SME and business owner - EE have NO comprehension of customer service or the importance of getting things right first time"