1 reviews | Active since Apr 2019
Your ticket has been closed CAS-98140-Z0P4Q2 CRM:***
The sheer lack of the slightest customer service would make one presume the institution to be robotic. You're so quick to have tickets closed like we are just other numbers in your you claim to be private education, yet nobody has the curtesy to read emails with empathy not understanding, except to state: "Your ticket has been closed CAS-98140-Z0P4Q2 CRM:***" and still expect me to rate your service??? REALLY! Sibusisiwe Khumalo should've done better by reading the email trail that had initially been sent on 4 May 2024 and my follow up sent with regards to cancellation due to no response and feedback, BEFORE closing it. Where is the customer approach in first call resolution? Where the other outstanding information I had requested in my follow up? I didn't JUST ASK A TRANSCRIPT, I REQUESTED CANCELLATION INFORMATION FROM YOU PEOPLE AS WELL AS INFORMATION FROM FINANCE ABOUT THE ACCOUNT! Did you not get that part or is this one of your tactics to bind a customer further to a contract by means of ticket CONTENT avoidance? I said we want NOTHING more to do with you from 2nd semester onwards and yet, here you are busy closing tickets. Read my feedback rating, because I said I'll say Hello on this platform seemingly this is the only way to get any response or assistance. This is how parents end up complaining about a private education system that does except to cause further frustration. Check the email trail and provide what was requested. Then get better trained staff equipped AND WELL PAID FROM THE MONEY THE INSTUTION RECRIVES in order to customer queries. This is ridiculous... And don't you come at me about POPIA because this will not be your excuse for poor service, hiding behind student behaviour. Failure of which, expect an in-person visit at your Mhlanga branch.
Thank you for taking the time to share your feedback regarding your recent experience with our Umhlanga campus. We sincerely apologize for the frustrations and inconvenience you encountered.
We have looked on our system and see that the first time a cancellation was asked for was yesterday. Our team are working on the matter and will be in contact with you soon to resolve the issue.
We apologise for any miscommunication.
Sincerely,
Eduvos
Thank you for taking the time to share your feedback regarding your recent experience with our Umhlanga campus. We sincerely apologize for the frustrations and inconvenience you encountered.
We have looked on our system and see that the first time a cancellation was asked for was yesterday. Our team are working on the matter and will be in contact with you soon to resolve the issue.
We apologise for any miscommunication.
Sincerely,
Eduvos
This would thus indicate that there was something BEFORE that of which Sibusisiwe Khumalo clearly received as per the ticket closure notification I got.
I would appreciate if we could learn how to read to understand and not read to respond. Email was sent to Shezia Mansoor by my mother on 03 May 2024 and this email I received sometime in March when I had called in asking about the status of the account and if it was up to date. Ask Sibusisiwe Khumalo to check her response on your system as s/he clearly acted on the initial query sent to Shezia Manssor. My follow-up when I included the campus general email was in relation to this and since having not heard a response, included request for cancellation and financial account information.
So let's not get more confused because my frustration stems out of the fact that the first request remains outstanding! Check your records again THOROUGHLY this time, as I await detailed feedback addressing each request via email.
This would thus indicate that there was something BEFORE that of which Sibusisiwe Khumalo clearly received as per the ticket closure notification I got.
I would appreciate if we could learn how to read to understand and not read to respond. Email was sent to Shezia Mansoor by my mother on 03 May 2024 and this email I received sometime in March when I had called in asking about the status of the account and if it was up to date. Ask Sibusisiwe Khumalo to check her response on your system as s/he clearly acted on the initial query sent to Shezia Manssor. My follow-up when I included the campus general email was in relation to this and since having not heard a response, included request for cancellation and financial account information.
So let's not get more confused because my frustration stems out of the fact that the first request remains outstanding! Check your records again THOROUGHLY this time, as I await detailed feedback addressing each request via email.
We are struggling to find your email from 3 May. We have a suspicion that you misspelt the email of the Academic Administration Manager.
The campus has tried contacting you several times on all the contact numbers we have on file. Please check your emails again for correspondence from the campus.
Best,
Eduvos
We are struggling to find your email from 3 May. We have a suspicion that you misspelt the email of the Academic Administration Manager.
The campus has tried contacting you several times on all the contact numbers we have on file. Please check your emails again for correspondence from the campus.
Best,
Eduvos