Shocking service......unbelievable!!

My son recently completed his degree at Eduvos. We sent an email asking for his transcript of results, and were told that he was missing credits. We emailed back, asking them to confirm whether he needed to write additional modules, and have received no feedbacl since. I have sent multiple emails, and I am being sent from one person to the next, with nobody showing any interest in assisting me. I have repeatedly asked for the contact details of a person that can assist with my query, and to date I have not received anything - nobody has explained this process to us, nobody has taken ownership , nobody has given us any timelines.....I can't believe how bad this is!! We are in limbo - we do not know if my son needs to register for more modules, and we also don't know if he should apply for jobs, saying that he has completed his degree. Why is something so simple taking so long? Why is nobody showing any interest in assisting us to resolve this? Why do I need to resort to a platform like this for something as straight-forward as this????