Horrible Experience with Accounts

The Eduvos Mowbray branch Credit department is the worse. Early this year I encountered the accounts issue ,the I don't care attitude from their staff that could not even explain why my daughter account was structured as upfront payment that I did not request.They harassed me to honour payment arrangement that I did not request.Again on 12 August 2026 they send me an email about an over due payment that I know nothing about.Limited product knowledge of credit and at least be able to explain to the customer about overdue account.They are very slow to respond /just pick up a phone and explain to the customer and no one takes accountability . Next year I need move my daughter I am so disappointed 😞