High tuition fees versus substandard services

Pearson Institute of Higher Education was bought by Eduvos at end of 2020 and the transition was completed early this year. My child was already studying at the Institution before the purchase. We had our frustrations with Pearson but our frustrations are worse with Eduvos administration. This year things got worse after the purchase by Eduvos. The tuition fees increase is puzzling. The sad part for me after paying those ridiculously high amounts is the service that we get. For an expensive institution like Eduvos you expect good quality services but alas it is not there. The online registration process for 2021 was very disorganised. We struggled to get hold of the so called students advisor allocated to our child until we called one of the lecturers who advised us to write an email explaining what was happening. Our child was then allocated a new student advisor who partially helped us but again did not complete the process fully. We lost count of the number of calls and emails that we sent the student advisor. My husband and I then decide to drive to Midrand campus. We thought we were just finishing off what we started only to be told we starting afresh because they had charged us a module which our child was supposed to be exempted because she had done it the previous year. We were then told that they now need a 30% deposit of the whole years tuition upfront because we are foreign nationals. We are foreign nationals that have been living and working in the Republic of South Africa for over 15 years. That child we were registering went to school here in South Africa and has a Permanent Residence status. So my question is why the 30% deposit upfront? What is it about foreign nationals that makes the Institution to demand that much upfront? What if the foreign nationals are living and working in South Africa legally, what is the institution saying? Why isn't this 30% upfront deposit charged to South African citizens? After paying the very high fees you still get substandard services. There are no clear communication channels for parents. When our children have queries no one entertains them. The admin staff and the student advisors are very unprofessional, arrogant and ***********. Parents are professionals in their own fields and I think they deserved to be handled with some level of professionalism. The finance office needs to do proper record keeping. It is very frustrating to get numerous calls from the same office by different people saying different things about one account. May they do their due diligence before picking up the phone and bullying parents. Some of the parents will have already signed acknowledgement of debt but are still harassed. The Institution should be careful not to push away their clientele by not addressing these pressing issues.