Having to fail a semester and having to 21 thousand rands in debt because eduvos has no sense of accountability over their own mistakes

I’m currently a second year online student in eduvos at the midrand campus, on the 9th of November I got locked out all my school accounts including email, teams or any school websites. I had to ask to take time off work to go to campus to get this sorted by the IT support facility members 1. I asked them directly to provide any physical proof like any email or communication through teams that I was in fact locked out of my account, they refused and said it’s not allowed but can provide verbal verification as witnesses to say I was locked out of my account, I was naive and trusted them thinking of them as an private institution, expensive university that provides the best and rational service to their students, I was wrong

2. They said I should file for a deferred in which I did, for weeks I did not get any feedback on my application, even when I asked on teams for feedback, I did provide screenshots as evidence for my application, with screenshots, screen recordings and the direct names n email addresses of the IT support faculty members who said they would provide verbal witnesses to me being locked out of my accounts

3. Even though I said this through teams communication, gave screenshots, screen recordings, the names of the faculty members, my application was denied for the deferral on all 3 modules

4. My online tests and assignments cost for 50% of my grade and my examination another 50%, meaning I will be failing any entire semester because

-the institution failed to make a reliable authentication system that didn’t disadvantage their online students -the IT support members refused siting their managers to why they couldn’t give sufficient evidence to file a proper deferral application -the team who denied my application, did not have consideration or add least the time to take into account what I communicated with through teams that the IT team members refused to give me the email showing I was now locked out of my account, and refused to take the screenshots, the screen recordings, their verbal statements as evidence and denied my application

All of these 3 modules will cost up to 21 thousand rands, that I now have to be accountable for because eduvos, the facility members have failed me as their student and client

If you’re a working student and you somehow land yourself in this situation and have to get an extra 21 thousand to pay an institution for their own mistakes because you made the mistake of believing the social media advertising of eduvos as a university and believing that somehow high fees promise a better service