Fees Paid in Full but my child cannot access his results

Results are out today and my son is unable to see his because there is a "financial block" on his account. I paid the fees in full in January. We raised this issue on the 3rd of November, Alex Mzivila reached out immediately and asked George Ncongwane from their IT department to assist. George came back on the 10th of November and said the students account is fine. Today I send them a screenshot, no results shown the system clearly says "Fin Blocked." Alex asks a Jonnathan Marsh to assist, at 8:42, no response. I follow-up at 11:30 - nothing. I call at 13:00 and am told Jonnathan is on lunch. So I suppose that my child will get his results after the holiday season judging by how Eduvos employees don't seem to give 2 hoots? If it was us who hadn't paid fees, I'd be getting called all day. This is absolutely pathetic, I need it resolved NOW.