JP
Jacqui P

1 reviews | Active since Oct 2021

12 Oct 2021, 11:46

EDUVOS REFUND NONSENSE WEEK NINE AND STILL WAITING

Due to a silly error on my part I over paid my son's tuition fees for this year. My son has been at eduvos for three years and I have always paid my fees on time. I requested a refund of the over paid fees and was told I must wait six to eight weeks for the refund of over R7,000 why so long it's actual my money but I waited very patiently. I have followed up and basically been fobbed off with its being processed. Now nine weeks later I am still waiting and being **** to. Please becareful when paying fees or trusting the so called system of refunds with eduvos. I fear this is going to get ugly but I will not let this refund go after I have been a good client and always paid fees on time. I am truly disgusted at the way I am being treated and basically laugh at by the admin. Please pay my money back.

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Replies (3)
Eduvos
Eduvos's reply12 Oct 2021, 13:56
Official
Dear Jacqui, 

We are sorry to hear about the poor service you have received. This is unacceptable and we will investigate urgently. Please would you let us know which campus your son attends and I will have a member of our executive team contact you urgently to resolve this matter.
JP
Jacqui P's update14 Oct 2021, 10:09
Reviewer Update
Thank you EDUVOS for sorting out my problem. Thank you Tshephiso and Elna for your assistance. Other than this one account issue everything else was perfect. I have found EDUVOS to be a great teaching and learning centre.
Eduvos
Eduvos's reply14 Oct 2021, 10:54
Official
Dear Jacqui, I am so happy to hear that this has been resolved. Thank you for replying, please feel free to reach out to us if you ever have any questions or comments. We are glad to have you with us.