Complaint Regarding Contract Fees Discrepancies at Eduvos Pretoria

I am writing to express my frustration with Eduvos PTA regarding significant discrepancies in contract fees between my daughter ( 8VV8YJK74) and another students doing the same degree. Despite numerous attempts to resolve the issue directly with the institution, we have encountered roadblocks and have been unable to reach a satisfactory resolution. Specifically, Eduvos Pta has failed to provide clear answers or assistance when addressing the discrepancies in fees. We have been referred to multiple staff members ( Nhlanhla, Tendai, Tshegofatso, and finally Titus) within the institution's finance department, yet each interaction has left us without a resolution. Additionally, the institution's lack of transparency and accountability regarding these fees has caused undue stress and financial strain on my daughter and our family. I have contracts, fee statements, and records of communication I had with Eduvos Pta. I kindly request your assistance in escalating this matter and ensuring fair treatment for all students at Eduvos Pta. Your intervention would be greatly appreciated in facilitating a prompt and equitable resolution to this issue.

The last communication with Titus was that we need to log a case which my daughter did on the 12 March but nothing has been communicating with us all what they do is send the statement requesting payment.

Thank you for your attention to this matter