lA
lieka A
1 reviews | Active since Mar 2025
12 Mar 2025, 12:45
Payment plans and cutting of students
Truly a disappointing experience with trying to communicate on payment plans Without proper communication they cut of my daughter from the platform Its been 3 days of back n forth with little to no help A reconnection fee of 400 double the installment to put her back online no direct line with the person that's in charge and apparently a board to assist with financial aid all of which takes time and more money no empathy towards yourls customers and students show poor service
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Educ8 SA's replyOfficial
01 Aug 2025, 10:51Good day, Lieka.
We're sorry you feel that way. Our accounts team always goes out of their way to help our clients by setting up payment plans for them so that they can gradually pay off their debt, rather than just cutting them off entirely. They can get quite busy at certain times of the year, which is why it can take 24 - 48 hours for a payment plan to be established.
If you encounter any problmes with your payments in the future, please feel free to email them at ***. Or, for more general queries, you can contact the Customer Care Team at ***
~The Educ8 SA Team
We're sorry you feel that way. Our accounts team always goes out of their way to help our clients by setting up payment plans for them so that they can gradually pay off their debt, rather than just cutting them off entirely. They can get quite busy at certain times of the year, which is why it can take 24 - 48 hours for a payment plan to be established.
If you encounter any problmes with your payments in the future, please feel free to email them at ***. Or, for more general queries, you can contact the Customer Care Team at ***
~The Educ8 SA Team
Educ8 SA's reply01 Aug 2025, 10:51
Official
Good day, Lieka.
We're sorry you feel that way. Our accounts team always goes out of their way to help our clients by setting up payment plans for them so that they can gradually pay off their debt, rather than just cutting them off entirely. They can get quite busy at certain times of the year, which is why it can take 24 - 48 hours for a payment plan to be established.
If you encounter any problmes with your payments in the future, please feel free to email them at ***. Or, for more general queries, you can contact the Customer Care Team at ***
~The Educ8 SA Team
We're sorry you feel that way. Our accounts team always goes out of their way to help our clients by setting up payment plans for them so that they can gradually pay off their debt, rather than just cutting them off entirely. They can get quite busy at certain times of the year, which is why it can take 24 - 48 hours for a payment plan to be established.
If you encounter any problmes with your payments in the future, please feel free to email them at ***. Or, for more general queries, you can contact the Customer Care Team at ***
~The Educ8 SA Team