Scores reflect the Overall AI Score for each category
Based on recent customer reviews, eDreamsPrime is described almost entirely in terms of unwanted Prime subscription charges rather than travel itself. Customers consistently report that booking a single flight resulted in recurring monthly debits they say they never authorised, that cancellation confirmations were followed by further deductions, and that reaching a human being to stop the charges or claim a refund proved extremely difficult.
Top Strengths:
- •Customer Service & Travel Expertise: The least damaged theme, though still very weak. A few customers describe a friendly consultant on a Cape Town line, a Johannesburg number where an agent finally cancelled the membership, and named staff such as Minah and Liam who at least engaged with the query.
TrustIndex
1.5
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About eDreamsPrime
What do customers say about eDreamsPrime?
Based on recent customer reviews, eDreamsPrime is described almost entirely in terms of unwanted Prime subscription charges rather than travel itself. Customers consistently report that booking a single flight resulted in recurring monthly debits they say they never authorised, that cancellation confirmations were followed by further deductions, and that reaching a human being to stop the charges or claim a refund proved extremely difficult.
What is eDreamsPrime's biggest strength?
eDreamsPrime's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. The least damaged theme, though still very weak. A few customers describe a friendly consultant on a Cape Town line, a Johannesburg number where an agent finally cancelled the membership, and named staff such as Minah and Liam who at least engaged with the query.
What are the most common complaints about eDreamsPrime?
The most common complaint about eDreamsPrime, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. A recurring theme is R229, R195 and R179 debits described as unauthorised, sometimes weekly, plus refunds outstanding for 70 days or longer on cancelled Emirates and Air Canada tickets. Customers say headline cheap fares end up costing far more.
Is eDreamsPrime trustworthy?
eDreamsPrime has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 139 reviews in the last 12 months. Hellopeter has tracked eDreamsPrime across 174 total reviews. How is the TrustIndex calculated? →
Recent reviews (139)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
e Dream PRIME !!! Day Light ******* compony
E dreams Prime is *****ing from my bank account ,they deduct money without my concern, it also happens to the person I know as well , they deduct R195,00 on your bank *****ing literally, so it's so embarrassing . I'm alerting other people that we are having a new problem E dream PRIME!!!!! Doing day light *******
1 reviews | Active since Apr 2022
e Dream PRIME !!! Day Light ******* compony
E dreams Prime is *****ing from my bank account ,they deduct money without my concern, it also happens to the person I know as well , they deduct R195,00 on your bank *****ing literally, so it's so embarrassing . I'm alerting other people that we are having a new problem E dream PRIME!!!!! Doing day light *******
1 reviews | Active since May 2020
E-DREAMS ARE *******
I cancelled my subscription during June 2026, E-Dreams has the audacity to still deduct funds from my bank account without my approval, four months of unauthorized subscriptions, is that how E-Dreams pays their salaries to their staff members
1 reviews | Active since May 2020
E-DREAMS ARE *******
I cancelled my subscription during June 2026, E-Dreams has the audacity to still deduct funds from my bank account without my approval, four months of unauthorized subscriptions, is that how E-Dreams pays their salaries to their staff members
1 reviews | Active since Sept 2025
SNEAKY SUBSCRIPTION, ********** TRANSACTIONS, NO CANCELLATION METHOD
Very very sneaky!!!!!!!!! Subscription of R229 per month I used them to book plane tickets in May 2026. Then I noticed a sneaky subscription of R229 per month which I never signed up for. I have cancelled my account twice yet very shortly after I receive an *** noting subsciption fees will automatically resume next month to which another R229 has just come off. You call and the call cuts off. I then had a ********** transaction try use my debit card through edreams last week for R10k. This needs to be sorted immediately in terms of the Consumer Protection Act. I want a sales person to call me immediately to remove my debit order and personal information from this supplier. Not trustworthy
1 reviews | Active since Sept 2025
SNEAKY SUBSCRIPTION, ********** TRANSACTIONS, NO CANCELLATION METHOD
Very very sneaky!!!!!!!!! Subscription of R229 per month I used them to book plane tickets in May 2026. Then I noticed a sneaky subscription of R229 per month which I never signed up for. I have cancelled my account twice yet very shortly after I receive an *** noting subsciption fees will automatically resume next month to which another R229 has just come off. You call and the call cuts off. I then had a ********** transaction try use my debit card through edreams last week for R10k. This needs to be sorted immediately in terms of the Consumer Protection Act. I want a sales person to call me immediately to remove my debit order and personal information from this supplier. Not trustworthy
1 reviews | Active since Mar 2020
Never signed up for a subscription of R229 per month
Sneaky Subscription of R229 per month I used them to book plane tickets in July 2026. Then I noticed a sneaky subscription of R229 per month which I never signed up for. I called them to immediately cancel it and they confirmed cancellation. They **** to me because they are still debiting my account. Don't ever use this eDreams nonsense to book for anything
1 reviews | Active since Mar 2020
Never signed up for a subscription of R229 per month
Sneaky Subscription of R229 per month I used them to book plane tickets in July 2026. Then I noticed a sneaky subscription of R229 per month which I never signed up for. I called them to immediately cancel it and they confirmed cancellation. They **** to me because they are still debiting my account. Don't ever use this eDreams nonsense to book for anything
1 reviews | Active since May 2021
Edreams prime unwanted subscription
I had an unwanted subscription that I have canceled by emailing them, I even had to change bank account because they kept on debiting my account. But they still manage to take money from my account still from my new bank account. How do I stop this? Someone please help. This is frustrating!
1 reviews | Active since May 2021
Edreams prime unwanted subscription
I had an unwanted subscription that I have canceled by emailing them, I even had to change bank account because they kept on debiting my account. But they still manage to take money from my account still from my new bank account. How do I stop this? Someone please help. This is frustrating!
1 reviews | Active since Dec 2024
Cancel Prime & refund
I never agreed to any subscription. I do not know the subscription amount because it was not clearly disclosed at checkout. Please provide the full breakdown of what you charged me for Prime, and refund it in full. I have cancelled Prime yesterday. My bank transaction shows R3686 total on, while the airline fare is R757 each x 3 just explain to me how I was charged R3686 for 3 tickets advertised at R757 each (R2271). I did NOT consent to eDreams Prime. Please cancel my Prime membership immediately and refund the Prime fee of approx R1415. My flights are this Sunday 20 Sept and must remain active. I will escalate this matter further if not refunded within 24h.
1 reviews | Active since Dec 2024
Cancel Prime & refund
I never agreed to any subscription. I do not know the subscription amount because it was not clearly disclosed at checkout. Please provide the full breakdown of what you charged me for Prime, and refund it in full. I have cancelled Prime yesterday. My bank transaction shows R3686 total on, while the airline fare is R757 each x 3 just explain to me how I was charged R3686 for 3 tickets advertised at R757 each (R2271). I did NOT consent to eDreams Prime. Please cancel my Prime membership immediately and refund the Prime fee of approx R1415. My flights are this Sunday 20 Sept and must remain active. I will escalate this matter further if not refunded within 24h.
1 reviews | Active since Jun 2024
eDreamsPrime are ****mers.
eDreamsPrime are ****mers. eDreamsPrime are ****mers. eDreamsPrime are ****mers. eDreamsPrime are ****mers.
1 reviews | Active since Jun 2024
eDreamsPrime are ****mers.
eDreamsPrime are ****mers. eDreamsPrime are ****mers. eDreamsPrime are ****mers. eDreamsPrime are ****mers.