Horrific and costly experience

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EDDA Electrical - 247 Durban Electrician 4,4 (64) Electrician ‧ Open Thumbnail image 221+ OverviewReviewsServicesProductsPhotosBy ownerAbout Reviews All price10 company5 invoice4 service3 +3 Sort by Most relevant Newest Highest Lowest vernon Hart 6 reviews 10 minutes ago NEW LEANDER IS A TOTAL ***** AND WITHOUT PREJUDUCE AT THUS JUNCTURE A ***** ...I ORDERED AN NVERTER TO COVER US DURING LOADSHEDDING WHICH I RELUCTANTLY AND STUPIDLY PAID IN ADVANCE AN AMOUNT THAT I HAVE SUBSEQUENTLU FOUND OUT WAS THREE TIMES …More Brendon McNee Local Guide·19 reviews·2 photos 3 months ago Critical: Professionalism Leander is a *****. He charged me for replacing the earth leakage, main breaker & a circuit breaker in this box (see picture) which is a blatant lie. He did replace a breaker in the the main DB and repaired some burn cable. Was in and out …More Photo 1 in review by Brendon McNee Photo 2 in review by Brendon McNee 3 EDDA Electrical - 247 Durban Electrician ***ner) 3 months ago Thank you for sharing your feedback about your experience with EDDA Electrical and your concerns regarding the services provided by Leander. We take customer feedback seriously and want to address your concerns directly.

After investigating the matter thoroughly and reviewing the details provided, it appears there might have been some miscommunication and misunderstanding regarding the services rendered and the charges associated with them. We understand that you believe the work completed did not match your expectations and that there were discrepancies in the parts replaced and the charges incurred.

From our records and the information you've provided, here is our understanding of the situation:

Leander replaced the following components during his visit:

- Earth leakage replacement with another functional earth leakage unit.

- Replacement of the main switch, as identified by Leander during his assessment.

- Replacement of an orange 25A 6ka breaker, which was identified as necessary.

We acknowledge that there were concerns about the appearance of the replaced parts and the communication around the specific components. Leander had explained that the earth leakage might have accumulated dust due to the condition of his vehicle and his busy schedule, and he genuinely regrets any inconvenience caused by this.

Furthermore, we understand your frustration regarding the delay in processing the refund and the subsequent financial difficulties you faced due to this delay. Leander did agree to provide a refund, but due to the delay in Capitec releasing the funds, it seems there were additional challenges you encountered.

We also want to address the inappropriate behavior you encountered when dealing with Capitec's ***** department. We understand how distressing such experiences can be, and we sincerely apologize for any distress caused by this situation.

Our intention is to ensure customer satisfaction and resolve any issues that have arisen. To address your concerns:

- We will make sure to communicate more clearly about the replacement components during future visits, ensuring that you are fully informed.

- We will work to improve the timeliness of any refunds or compensation, recognizing the impact this can have on our customers.

- We are here to support you through any communication with Capitec, and if there are any outstanding issues regarding their behavior, please let us know, and we will assist in any way we can.

We value your feedback and appreciate the opportunity to address these concerns. Please know that we are committed to delivering high-quality service and rectifying any issues that arise.

If you have any further questions or concerns, please don't hesitate to contact us directly. We apologize for any inconvenience caused and hope to rebuild your trust in our services. Radhika Singh 2 reviews 3 months ago Positive: Professionalism, Quality, Value I used him to install an inverter for me. Within a few days the inverter was put to test as we had an 8 hour powercut in the area. The inverter lasted throughout. Brilliant workmanship and extremely professional. EDDA Electrical - 247 Durban Electrician ***ner) 3 months ago Hi Radhika, thank you for the review! Sphelele Sbekezelo 5 reviews 3 months ago Positive: Quality Installed new switches and LED lights on my home. Workmanship was quality and they cleaned up after. Highly affordable as he was the cheapest from all the quotes I got EDDA Electrical - 247 Durban Electrician ***ner) 3 months ago Hi Sphelele, thank you for the review!

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