DU
DIRK U
1 reviews | Active since Jul 2012
05 Mar 2019, 08:32
Worst company,be carefull,take money and run.....
I am currently waiting 3 months for a part paid in full, I have Paid 9K for an ECU....average price between 2.5K and 5K.....so I have been overcharged,3months now part still not working,company refuses to give my money back,and they can also not get part to work, they also i nore my emails and phone calls..... they are really currently *****ing my money, because I have paid for a servise and did not recieve it...will never recomend this company to any one, they overcharge,take your mo0ney and after that its only empty promises and lies.
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Replies (2)DU
DIRK U's updateReviewer Update
13 Mar 2019, 07:36After this message I was given a phone call back within 5 minutes,again empty promises was made,and I was also told that it is impossible to keep all customers happy,and the phone was dropped in my ear,I was promised money back,still nothing, and I was promised my old ECU back,still nothing......People,be careful of this company......They take your money with a smile and after that.....nothing!!!!....
DU
DIRK U's update13 Mar 2019, 07:36
Reviewer Update
After this message I was given a phone call back within 5 minutes,again empty promises was made,and I was also told that it is impossible to keep all customers happy,and the phone was dropped in my ear,I was promised money back,still nothing, and I was promised my old ECU back,still nothing......People,be careful of this company......They take your money with a smile and after that.....nothing!!!!....
Ecu Express SA's replyOfficial
25 Apr 2019, 08:46Dear Dirk
We are very sorry that you have had an unpleasant journey with us.
Please note, the ECU we supp**** you with has since been tested on another vehicle and is running perfectly. Getting a replacement unit does not guarantee a vehicle to start, especially if there are other problems on the vehicle. Had your vehicle been closer to our workshop, we would have gladly taken it in and got it up and running.
Your faulty ECU was sent to you by courier and your money was refunded in full (as agreed).
Please keep us posted on the progress of your vehicle.
Regards
ECU Express Management
We are very sorry that you have had an unpleasant journey with us.
Please note, the ECU we supp**** you with has since been tested on another vehicle and is running perfectly. Getting a replacement unit does not guarantee a vehicle to start, especially if there are other problems on the vehicle. Had your vehicle been closer to our workshop, we would have gladly taken it in and got it up and running.
Your faulty ECU was sent to you by courier and your money was refunded in full (as agreed).
Please keep us posted on the progress of your vehicle.
Regards
ECU Express Management
Ecu Express SA's reply25 Apr 2019, 08:46
Official
Dear Dirk
We are very sorry that you have had an unpleasant journey with us.
Please note, the ECU we supp**** you with has since been tested on another vehicle and is running perfectly. Getting a replacement unit does not guarantee a vehicle to start, especially if there are other problems on the vehicle. Had your vehicle been closer to our workshop, we would have gladly taken it in and got it up and running.
Your faulty ECU was sent to you by courier and your money was refunded in full (as agreed).
Please keep us posted on the progress of your vehicle.
Regards
ECU Express Management
We are very sorry that you have had an unpleasant journey with us.
Please note, the ECU we supp**** you with has since been tested on another vehicle and is running perfectly. Getting a replacement unit does not guarantee a vehicle to start, especially if there are other problems on the vehicle. Had your vehicle been closer to our workshop, we would have gladly taken it in and got it up and running.
Your faulty ECU was sent to you by courier and your money was refunded in full (as agreed).
Please keep us posted on the progress of your vehicle.
Regards
ECU Express Management