CT
COCKY T
1 reviews | Active since Sept 2013
23 Jan 2023, 15:17
Dishonest service
Very bad experience with this company. They claim to fix ECUs for cars but they cannot. They admitted that they had actually not fixed my ECU after I told them that it had not been fixed. When I asked for refund only 69% of my the money. They wasted over a month of my time and money.
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Ecu Express SA's replyOfficial
23 Jan 2023, 15:54Dear ****y
Our ECU experience far surpasses us, of which our good reputation says a lot for itself. It is unfortunate that your review is not truthful.
You gave us go-ahead to replace and program an ECU for you. Following which, you cancelled the order when the ECU was ready for collection due to not receiving a discount which you were expecting - this despite us affording you a very generous 15% discount.
Kindly note that in line with our Terms and Conditions (which we also advised you of), a 30% handling fee is chargeable for orders cancelled.
Regards
ECU Express
Our ECU experience far surpasses us, of which our good reputation says a lot for itself. It is unfortunate that your review is not truthful.
You gave us go-ahead to replace and program an ECU for you. Following which, you cancelled the order when the ECU was ready for collection due to not receiving a discount which you were expecting - this despite us affording you a very generous 15% discount.
Kindly note that in line with our Terms and Conditions (which we also advised you of), a 30% handling fee is chargeable for orders cancelled.
Regards
ECU Express
Ecu Express SA's reply23 Jan 2023, 15:54
Official
Dear ****y
Our ECU experience far surpasses us, of which our good reputation says a lot for itself. It is unfortunate that your review is not truthful.
You gave us go-ahead to replace and program an ECU for you. Following which, you cancelled the order when the ECU was ready for collection due to not receiving a discount which you were expecting - this despite us affording you a very generous 15% discount.
Kindly note that in line with our Terms and Conditions (which we also advised you of), a 30% handling fee is chargeable for orders cancelled.
Regards
ECU Express
Our ECU experience far surpasses us, of which our good reputation says a lot for itself. It is unfortunate that your review is not truthful.
You gave us go-ahead to replace and program an ECU for you. Following which, you cancelled the order when the ECU was ready for collection due to not receiving a discount which you were expecting - this despite us affording you a very generous 15% discount.
Kindly note that in line with our Terms and Conditions (which we also advised you of), a 30% handling fee is chargeable for orders cancelled.
Regards
ECU Express