MI
Malick I

1 reviews | Active since Oct 2018

17 Oct 2018, 12:34

Service delivery

Ordered and paid for Uncapped Premium LTE a month ago. Service Level saya delivery within 2 days. Up to now still haven't received router and sim card. Suddenly today received invoice for subscription for the next month. has a cheek to tell me on the invoice subscription will be marked as overdue if not paid. What a ****. Haven't even had the benefit of using the service but wants to put me in overdue. Can't get a reply from emails I sent, never answer there phones, even their own bot service can't reach them. ********!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Kanye
Kanye's reply26 Oct 2018, 16:10
Official

Good day Malick. I am really sorry for the delay. Can I have your order number and I will help you further. We have engaged Aramex to help with deliveries as demand increases to insure that doesn't happen again. But in most cases it may be because of human errors.

Kanye
Kanye's reply26 Oct 2018, 16:13
Official

There will be no need for you to pay before you again. If you paid that will mean that will be your first payment for the first month you start using the package. Also check section 72 of our terms and conditions.