Ecotel telecommunications pathetic service

I subscribed to Ecotel telecommunications for their Email hosting service on and paid the agreed amount on the Proforma invoice on the 12th of September. I contacted their account department they requested a proof of payment they confirmed that they have received it. Since then I've been requesting assistance in setting up and using the service I paid i call the number on their website which is ********** 000 also called the Durban branch, Cape town branch and sent numerous emails to all the departments listed on their website. I have not received a single response or any form of communication since the last communicationwhen they requested proof of payment. I feel this is bad after sales service I regret ever giving this company the benefit of doubt. They have a 30 day money back policy and I've been trying to cancel and get a refund I still have had no communication or response from them.