Ecotel is a ***** company does not exists

ECOTEL is **** and ***** company,they only exist online but no contact email or hone number that exists .I PAID FOR A DOMAIN NAME AND HOSTING Package but till today i have not heard from them and my ticket still reads unpaid and when you try to reach out ,no email is working its a **** *** email as well as the whatsapp number provided is not working.**** company ,**** hosting services advertised.