Angry and disappointed

1) I ordered a LTE Wifi router from Ecotel on 3 March 2018. They told me that it will be delivered to me as soon as the money is in their account and it will take 2-3 days. I did a direct transfer into their account on 5 June 2018. I had to go out of town on 11 March for 2 weeks and I informed them that I need the service before I leave as there will be no one home to receive it. They promised me that I will have it in time and they failed to keep their promise. I then asked them to cancel the order and give me a refund. They kept on promising to refund me which they did not do and later just completely ignored me and the emails that I sent them. Even the telephone calls did not work out, they answered my call only once and when they heard I wanted my money, they started ignoring me again and the phone just rang each time when I phoned them.

Towards the middle of May I got an idea to test them and see if they will respond, I send an email to them saying that they must continue with the service as they are refusing to give me my money back. They responded in no time, giving me links to go into to order the new router. I was so annoyed and told them so and I also told them again that I want my money. They again ignored me totally.

On 25 May I went back to their email message and noticed that they have a new telephone number and also whatsapp. I tested them on whatsapp and told them to change their logo as it is all a lie. that is when the person on the other end asked me if he could help me and I told him I want my money back. He went back and checked my account and promised me that he will help me if I still need the router. He was so helpful at the time and sounded so genuine and professional that I told him to go ahead and he sent me the links again. He sent me the links and the transaction was concluded for a LTE Wifi Router and the voice service which was charged extra for.

2) He also promised me that I will receive it within 2-3 days. Well I only received it 10 days later, also after a lot of enquiring . Upon connecting the router and the telephone I noticed that the telephones were not working on my new router. I sent him a message and he suggested I buy one of Ecotel's telephones and he sent me the links once again. (Not knowing much about the new systems, I ordered a new telephone and paid for it on 5 June 2018 and also emailed the accounts department my proof of payment).

3) Up till today I have NOT received my telephone and they are ignoring my emails and messages. My sister has the same router from a different ISP and all telephones including my phone are working with her router. I asked for a refund and told them I will report them if they do not respond but they all totally ignore me. I again went on whatsapp today and this time he told me I must download teamviewer and he will do the settings and my phone will work then and I must email and ask the accounts department to refund me. I went back to him and asked him why did'nt he do that in the first place instead of getting me to buy a new phone which I did not get. he did not respond as yet and my telephone is still not working. No one is taking responsibility, not the Big Boss, founder, accounts dept, sales dept or the support dept. They have R782.00 of my money, I have no phone and no one is saying anything. I emailed the accounts department again today together with the proof of payment and they are all still ignoring me like I never existed.