PoorService from ecotel

I order the 4mbps uncapped package order no 12497 on the 6th December 2018 and paid for it, till to date i didn't received anything. Proof of payment was mail to ecotel. In January 2019 i tried to locate an agent on whats app cause ecotel didn't answer the phone and did not respond on my numerous emails. The agent (on whatsapp) was very helpful in the beginning and promised that he will assist and changing the package cause with the first order a router wasn't included. After that no response and no product from ecotel. If they cant deliver on the product they have to pay back the amount paid over to them.