Share Your Experience

MB

1 reviews | Active since Nov 2018

05 Mar 2019, 20:53

Paid for internet but no SIM delivered yet!

I ordered and paid for the uncapped LTE on the 28th of February and paid on the 1st of March. I emailed all the documents required to correct email address. When I call the contact centre then all they do is take my number and tell me they will get back to me on the status of my order but they never do! Today I was told there is a backlog! Why am I waiting so long to get my SIM? Come on guys. I paid my money sent all the documents to the correct email address but still no success! I've paid and I still don't have internet! Is this a ****? Order number 17713. It's 5 days into the month of March and I paid for internet for the month of March! No one can give me answers and I am really getting frustrated. I have not received a tracking delivery number from the courier company so I know my SIM has not yet been sent for delivery. Is this a legit company? ?

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Replies (13)

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Replies (13)

Ecotel's replyOfficial

31 Mar 2019, 23:26

Good day. Kindly email us your order number to support(at)ecotel.co.za. Kindly make sure that you use your order number as payment reference and your order number as the subject when sending your rica documents.

If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.

Ecotel's reply31 Mar 2019, 23:26

Official

Good day. Kindly email us your order number to support(at)ecotel.co.za. Kindly make sure that you use your order number as payment reference and your order number as the subject when sending your rica documents.

If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's updateReviewer Update

02 Apr 2019, 10:21

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.

MB

Michelle B's update02 Apr 2019, 10:21

Reviewer Update

Hi there, I have done all of that. My subscription has been cancelled and I am now waiting for my refund as I didn't receive my SIM. When can I expect my refund? I made payment 6 weeks ago and never received any service. Please advise.