KEEP AWAY, NONE RESPONSIVE, RUN....

Ordered with Ecotel and was promised delivery, when the delivery didnt happen I then went to Rain who were super in everyway. Called Ecotel for refund and was told to send Proof of payment and my Proof of Banking to their accounts email address which I did, its been 2 weeks now of following up everyday with no refund.

Their emails are never responded to The Whatsapp Chat is only ever on at night and they always repeat the same thing " Please send email to ********** Never a personal touch email to respond with specifics. Calling their call centre, all their departments never answer, you hold forever. The trick is to select "Sales" and you get through to an agent in Lightening speed. Only to be told that they dont have access to see emails nor any documents sent to Ecotel "How smart" KEEP AWAY FROM THIS PROVIDER, IVE LEARNT THE HARD WAY, my refund is a small amount, I probably have spent more on phone calls, Its the Principle that I need rectified.