1 reviews | Active since Apr 2019
POOR AFTER SERVICE FROM DANIEL SMIT
My complaint :
Dear Ecomed Medical Team,
I would like to formally express my disappointment with the after-sales service I have received from Daniel Smit of Ecomed Medical Pty Ltd.
Since 26 February, I have been enquiring about purchasing an additional mask and specifically requested pictures of the item to assist with my decision. Unfortunately, I have received no response to date.
I followed up again on 13 March with the same request, but once again, my enquiry was ignored. As of today, 17 March, I have still not received any feedback or communication.
This lack of response is extremely frustrating and does not reflect the level of service one would expect, especially from a sales representative responsible for client support and product enquiries.
I would appreciate it if this matter could be addressed urgently, and that I receive the requested information without further delay.
We have taken the time to review the situation with Daniel so that we could fully understand what may have gone wrong.
He shared the correspondence between the two of you regarding the nasal pillow, and we understand that there was a delay due to stock not being available at the time.
We acknowledge that, regardless of the circumstances, this would have been disappointing and we are truly sorry for this.
That said, we recognise that this should not impact the level of service you receive.
To ensure that you are assisted promptly going forward, we have arranged for a colleague to step in and provide you with the support you require during Daniel’s absence.
We appreciate your patience and the opportunity to address this matter.
We have taken the time to review the situation with Daniel so that we could fully understand what may have gone wrong.
He shared the correspondence between the two of you regarding the nasal pillow, and we understand that there was a delay due to stock not being available at the time.
We acknowledge that, regardless of the circumstances, this would have been disappointing and we are truly sorry for this.
That said, we recognise that this should not impact the level of service you receive.
To ensure that you are assisted promptly going forward, we have arranged for a colleague to step in and provide you with the support you require during Daniel’s absence.
We appreciate your patience and the opportunity to address this matter.