Replied to 50% of negative reviews
Reply time on negative reviews: 2h 8m
Reply Time
5h 41m
NPS Score
0
Recommended: Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 2h 8m
Nov '25 - Oct '26
Frequently Asked Questions About Ecomed Medical (Pty) Ltd
How is Ecomed Medical (Pty) Ltd rated on Hellopeter?
Hellopeter has tracked Ecomed Medical (Pty) Ltd across 36 reviews. Ecomed Medical (Pty) Ltd hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ecomed Medical (Pty) Ltd? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2021
Ecomed - ********* and unreasonable
Terrible ethics displayed by leading medical equipment supplier in South Africa, i handed an oxygen concentrator in for service. they reported in writing that performance was at 75% but can be restored to 95% with service and replacement of cup seal etc. i declined the quote (opted to purchase new machine instead) and collected the old machine which i later sold the machine at very low price with full disclosure of condition to someone in need thinking that 75% is better than nothing however when the person wanted to use the machine it was not functioning at all, when i inquired with Ecomed they stated compressor packed up and machine was beyond repair, when confronted with their written report they admitted that they did not reassemble machine to its previous state after the assessment. still insisted only option going forward is to conduct expensive repairs/service - my opinion is that i am entitled to expect machine to be returned in same condition i handed it in but Ecomed does no agree ? i did the correct thing and refunded the buyer in full but am at total loss myself
1 reviews | Active since Oct 2021
Ecomed - ********* and unreasonable
Terrible ethics displayed by leading medical equipment supplier in South Africa, i handed an oxygen concentrator in for service. they reported in writing that performance was at 75% but can be restored to 95% with service and replacement of cup seal etc. i declined the quote (opted to purchase new machine instead) and collected the old machine which i later sold the machine at very low price with full disclosure of condition to someone in need thinking that 75% is better than nothing however when the person wanted to use the machine it was not functioning at all, when i inquired with Ecomed they stated compressor packed up and machine was beyond repair, when confronted with their written report they admitted that they did not reassemble machine to its previous state after the assessment. still insisted only option going forward is to conduct expensive repairs/service - my opinion is that i am entitled to expect machine to be returned in same condition i handed it in but Ecomed does no agree ? i did the correct thing and refunded the buyer in full but am at total loss myself
1 reviews | Active since Jun 2026
I'M WRITINGTHIS LETTER TO EXPRESS MY HEARTFELT APPRECIATION FOR YOUR OUTSTANDING SERVICES AND PROCUCTS,YOUR UNWAVERING COMMITMENT TO QUALIYT AND CUSTOMER SATISFACTIO HAS MADE A SIGNIFICANT IMPACT IN MY LIFE AND I'M GRATEFUL, I HAVE BEEN WORKING WITH YOU F
My experience with Ecomed Medical (PTY) Ltd is supper excellent
1 reviews | Active since Jun 2026
I'M WRITINGTHIS LETTER TO EXPRESS MY HEARTFELT APPRECIATION FOR YOUR OUTSTANDING SERVICES AND PROCUCTS,YOUR UNWAVERING COMMITMENT TO QUALIYT AND CUSTOMER SATISFACTIO HAS MADE A SIGNIFICANT IMPACT IN MY LIFE AND I'M GRATEFUL, I HAVE BEEN WORKING WITH YOU F
My experience with Ecomed Medical (PTY) Ltd is supper excellent
1 reviews | Active since Apr 2019
POOR AFTER SERVICE FROM DANIEL SMIT
My complaint : Dear Ecomed Medical Team, I would like to formally express my disappointment with the after-sales service I have received from Daniel Smit of Ecomed Medical Pty Ltd. Since 26 February, I have been enquiring about purchasing an additional mask and specifically requested pictures of the item to assist with my decision. Unfortunately, I have received no response to date. I followed up again on 13 March with the same request, but once again, my enquiry was ignored. As of today, 17 March, I have still not received any feedback or communication. This lack of response is extremely frustrating and does not reflect the level of service one would expect, especially from a sales representative responsible for client support and product enquiries. I would appreciate it if this matter could be addressed urgently, and that I receive the requested information without further delay.
1 reviews | Active since Apr 2019
POOR AFTER SERVICE FROM DANIEL SMIT
My complaint : Dear Ecomed Medical Team, I would like to formally express my disappointment with the after-sales service I have received from Daniel Smit of Ecomed Medical Pty Ltd. Since 26 February, I have been enquiring about purchasing an additional mask and specifically requested pictures of the item to assist with my decision. Unfortunately, I have received no response to date. I followed up again on 13 March with the same request, but once again, my enquiry was ignored. As of today, 17 March, I have still not received any feedback or communication. This lack of response is extremely frustrating and does not reflect the level of service one would expect, especially from a sales representative responsible for client support and product enquiries. I would appreciate it if this matter could be addressed urgently, and that I receive the requested information without further delay.
1 reviews | Active since Mar 2024
Excellent service
Just acknowledging and thanking The Ecomed staaf in Rustenburg-Sr Analise and Sonja, for their super service, on a holday!!! They are always so professional and ready to help. Thank you PJ du Toit
1 reviews | Active since Jun 2024
Brilliant Service
Ecomed staff in Johannesburg have always gone out of their way in support of my Mother In Law and her COPD diagnosis. Always pleasant, very quick to respond to any queries and very professional. A specific mention has to go to Ian Grobler who services the East Rand in Gauteng. He is always helpful, professional, knoweledgable, answers any question on the Ecomed products and he goes out of his way to support his patients.
1 reviews | Active since Jun 2024
Brilliant Service
Ecomed staff in Johannesburg have always gone out of their way in support of my Mother In Law and her COPD diagnosis. Always pleasant, very quick to respond to any queries and very professional. A specific mention has to go to Ian Grobler who services the East Rand in Gauteng. He is always helpful, professional, knoweledgable, answers any question on the Ecomed products and he goes out of his way to support his patients.