SK
Sipokazi K
1 reviews | Active since Jul 2021
02 Mar 2023, 11:01
Lack of urgency
I'm not happy with the lack of urgency from the Cape Town (Milnerton) Team. At first I had to be the one following up about my order and now I have to follow-up about getting it sent via courier to me and Johan is not responding to my WhatsApp.
It seems like they feel that they are doing me a favour. There's no transparency and unfortunately I stay in Kuilsriver and it's not possible to get to Milnerton and I need the CPAP urgently.
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Ecomed Medical (Pty) Ltd's replyOfficial
13 Mar 2023, 10:49Good day, we would like to apologize for the experience you had with our Cape Town branch. Please may we request your contact details to find out more about your experience. We pride our selves in customer service and would like to resolve the issue.
Ecomed Medical (Pty) Ltd's reply13 Mar 2023, 10:49
Official
Good day, we would like to apologize for the experience you had with our Cape Town branch. Please may we request your contact details to find out more about your experience. We pride our selves in customer service and would like to resolve the issue.