PD
PENNY D

1 reviews | Active since Jul 2010

03 Oct 2016, 01:44

YOU ARE *****ING MY LIFE AWAY

<p>EC3 unauthorised deductions</p> <p>YOU ARE *****ING MY LIFE AWAY</p> <p>I am a pensioner & have had an exceptionally traumatic year</p> <p> </p> <p>That together with exorbitant inflation really makes life tough enough to deal with without having to double check everything</p> <p>Since - May 2016, an amount of R39,00 has been deducted from my account.</p> <p>PLEASE</p> <p>Don't for one second tell me I authorised it</p> <p>I know where I was & what was happening in my life</p> <p> </p> <p>I expect to get a full refund</p> <p>Not very fair is it ?</p> <p> </p> <p>I now have to make phone calls - take a special trip to the bank -</p> <p>sit in queues - wait - holding on line eventually costing me so much extra in health, time & money.</p> <p>You are *****ing my life</p> <p>Lets see if you could care</p>

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Replies (5)
Ec3
Ec3's reply03 Oct 2016, 07:38
Official

Dear gorgeousck

It is clear you no longer wish to enjoy the S Drive benefits which as an Autopage subscriber you were able to benfit from. We do understand that these are tough financial times and every Rand is precious.

We will instruct our finance department to investigate and cancel your membership.

Warm regards

Clint

PD
PENNY D's update03 Oct 2016, 09:56
Reviewer Update

Dear Clint

Thank you for a speedy reply

Hopefully a speedy resolution leaving both you & I happier

Regards

Penny

PD
PENNY D's update03 Oct 2016, 10:50
Reviewer Update

Dear Clint

After receiving a call from Loshnee I am very impressed by your the professional & rapid response

I am now rather hopeful regarding an amicable solution

Thank you

Regards

Penny

PD
PENNY D's update03 Oct 2016, 12:03
Reviewer Update

Dear Clint

Loshnee has efficiently resolved the situation

Please thank her

I an very impressed by Ec3 & thankful that hellopeter has this forum where problems çan be resolved so quickly - thanks to your company ethics also

Thank you

Regards

Penny

Ec3
Ec3's reply03 Oct 2016, 15:20
Official

Dear Penny

Thank you for taking the time to post the compliment. I will pass this on to her.

Warm regards

Clint