Unauthorized debit orders
<p>So I had this contract with Altech Autopage for years. Never heard of,or had debit orders going off for Ec3. All of a sudden since my contract is directly with vodacom, this debit order started going off. Unsure of what it was for I didnt want to cancel the debit order immediatly, fearing it might be important. Now that I have seen what it is for i have cancelled it immediatly. I see this as ***** in a very serious way. Not just have I never given you permission to deduct your debit orders, I have never signed any contracts with you and i have never supp**** you with my personal or banking details. I have never received any form of communication from your company and didnt even know you existed before the debit orders started going off. This is a violation of my privacy and most certainly against the consumer act. I will be reporting your company as I believe that there are thousands of people being ****med out of money.</p>
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Ec3's replyOfficial
23 Aug 2016, 17:53Hi Mariette
We will be checking our voicelog records in the morning to confirm this was a bona fide authorisation. All S Drive subscriptions were done telephonically with AutoPage and voice recorded (not via written sign-up).
Either way, our Client Manager will call you tomorrow morning to discuss, and should you no longer wish to make use of the service we will cancel it immediately.
Warm regards
Clint
Best regards,
Ec3's reply23 Aug 2016, 17:53
Official
Hi Mariette
We will be checking our voicelog records in the morning to confirm this was a bona fide authorisation. All S Drive subscriptions were done telephonically with AutoPage and voice recorded (not via written sign-up).
Either way, our Client Manager will call you tomorrow morning to discuss, and should you no longer wish to make use of the service we will cancel it immediately.
Warm regards
Clint
Best regards,
Ec3's replyOfficial
29 Aug 2016, 16:34Hi Mariette
My customer service manager has tried calling you various times to discuss, as well as email you but unsuccessfully.
We have reviewed all the voice logs and can confirm that you did agree to the service, however we will cancel the service with immediate effect anyway.
Should you wish to discuss this further please email
Warm regards, and sorry to see you go.
Clint
Best regards,
Ec3's reply29 Aug 2016, 16:34
Official
Hi Mariette
My customer service manager has tried calling you various times to discuss, as well as email you but unsuccessfully.
We have reviewed all the voice logs and can confirm that you did agree to the service, however we will cancel the service with immediate effect anyway.
Should you wish to discuss this further please email
Warm regards, and sorry to see you go.
Clint
Best regards,