Master Care confusion cleared!!!

My grandmother has had a Master Care plan for 20 years. We recently found out that she was still paying R230 for a maintenance plan covering an item she no longer had!!! We were livid, as a 78 year old pensioner, them taking advantage of the aged was all we saw! After numerous accounts of trying to fix it, reversing debits and countless calls and promised call backs, we were at wits ends. Nevertheless on Thursday my gran received a call from a telephone sales lady named Dee calling from this Ec3 for Master Care, i took over the call and going back and forth realized it was a system error and some internal confusion. She was so patient and friendly and really put us at ease, needless to say my gran reactivated the policy and were able to add more of her appliances for a cheaper cost! Thanks Dee