wM
william M
1 reviews | Active since Aug 2017
02 Jun 2021, 09:16
EC3 - Unauthorized debit orders
An unauthorized debit order of R39 (Ref: Ec3 Sdrivesd104134) has been going off of my account every month for a long time now. Tried stopping it with the bank but it keeps going off every month. EC3 Sdrive should stop these debit orders immediately and refund me all the amounts debited to date.
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Replies (3)0
Replies (3)
Ec3's replyOfficial
02 Jun 2021, 09:42Hi William
If you had previously instructed us to stop the debut we most definitely should have acted on this. Our apologies and we will refund you for these additional debits. One if our ladies will be calling you asap.
Regards
Clint
If you had previously instructed us to stop the debut we most definitely should have acted on this. Our apologies and we will refund you for these additional debits. One if our ladies will be calling you asap.
Regards
Clint
Best regards,
Ec3's reply02 Jun 2021, 09:42
Official
Hi William
If you had previously instructed us to stop the debut we most definitely should have acted on this. Our apologies and we will refund you for these additional debits. One if our ladies will be calling you asap.
Regards
Clint
If you had previously instructed us to stop the debut we most definitely should have acted on this. Our apologies and we will refund you for these additional debits. One if our ladies will be calling you asap.
Regards
Clint
Best regards,
wM
william M's updateReviewer Update
02 Jun 2021, 11:25Susan and Jeanette from Ec3, thank you very much for a speedy & professional response to my query. I would like to confirm that the issue has been resolved. Thanks again.
wM
william M's update02 Jun 2021, 11:25
Reviewer Update
Susan and Jeanette from Ec3, thank you very much for a speedy & professional response to my query. I would like to confirm that the issue has been resolved. Thanks again.
Ec3's replyOfficial
02 Jun 2021, 11:31Glad you are happier William. Apologies once again for the inconvenience.
Clint
Clint
Best regards,
Ec3's reply02 Jun 2021, 11:31
Official
Glad you are happier William. Apologies once again for the inconvenience.
Clint
Clint
Best regards,