PF
Patrick F

1 reviews | Active since Jul 2017

06 Jul 2017, 09:06

A unbelievable **** to cautionother people

<p>I am writing this review in the hope that other consumers/clients are aware of a possible **** of which I fell victim to.</p> <p>The audio clip (recording) herewith attached provide the detail for you or your team to analyse.</p> <p>&nbsp;</p> <p>Here follow a summary of the contents of the alleged ****:</p> <p>&nbsp;</p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The agent, phoning on behalf of Auto Page (who no longer exists) mentions that they are offering a service called SDRIVE</p> <p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; She asks what type of vehicle I drive, of which I do not see the relevance</p> <p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; She explains that my car can be used as a shuttle drive and then something about a mechanic (here there is a brief break in communication)</p> <p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; She then offered to send me an e-mail with the information</p> <p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I indicated that she can send me the e-mail so that I can have a look at it. (this is always my way to get the agents off my back) &nbsp;<br /> To confirm, I never received the e-mail</p> <p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; She also mentions that it is not a contract or an insurance policy and if I opt to use the service, I can try it out and opt out at any time I want.</p> <p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; She then ask again for my e-mail address,</p> <p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requested the four middle digits of my ID and again the description of my vehicle.</p> <p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At the end of the conversation, she greeted sincerely (God Bless) and mention in a low tone &ldquo;Welcome to SDRIVE&rdquo;</p> <p>&nbsp;</p> <p>After realising for some time (after October 2016), that an amount of R29.00 was deducted from my bank account by debit order, I decided to contact the bank to find out who the beneficiary is. I was given the name of the company, i.e. EC3 and the contact number was 031&nbsp; ********** . I went to the bank and stopped the debit order which I did not gave permission for them to deduct neither did I sign anything.</p> <p>After calling the number I spoke to a Miss Ismail who sent me the audio clip of the conversation that took place in 2015.</p> <p>According to the information, the service was part of my cell phone contract with Auto Page and I gave permission for the service and for money to be deducted.</p> <p>The payment deducted came from my cell phone account and not directly from my back account, that is why I never picked it up.</p> <p>Only after the contract was coming to an end and Auto Page no longer existed, they deducted an amount of R29.00 directly from my ABSA bank account.</p> <p>&nbsp;</p> <p>I received a call yesterday (04 July), where the same lady enquired about payment not received.</p> <p>I told her with much annoyance that I never agreed to the service according to the audio clip.</p> <p>&nbsp;</p> <p>She insisted that I gave permission and this is because I never said that I am not interested. I also gave my e-mail address, my details of my ID and the description of my car.</p> <p>For her, this is enough proof that I opted to be interested and that I agreed to the service.</p> <p>What made my hot under the collar, was the fact that she said that one does not gave information like e-mail address, description of your car and the middle digits of your ID to anybody on a phone call. Here she actually says that this indeed was a way to catch people out &hellip;</p> <p>She further insisted that I had to honour my contract, this after the recording mention specifically that it is not a contract or an insurance policy (and that I can opt out at any time)</p> <p>&nbsp;</p> <p>Furthermore, they are going to keep me liable by letting the funds (deductions) accumulate and then be sent to their legal department for further action.</p> <p>&nbsp;</p> <p>In find this to be a well calculated **** that unfortunately took place two years ago.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Here is the link to their website for what it&rsquo;s worth: http://www.ec3.co.za/</p> <p>&nbsp;</p> <p>Please do not hesitate to contact me if you need any further information.</p> <p>&nbsp;</p> <p>Thanking you in anticipation.</p> <p>&nbsp;</p> <p>Patrick</p> <p>&nbsp;</p> <p>082&nbsp; **********</p> <p>&nbsp;</p> <p>&nbsp;</p>

0
Replies (1)
Ec3
Ec3's reply06 Jul 2017, 09:42
Official

Hi Patrick

Our Customer Relations Manager will be giving you a call this morning after a thorough investigation and review of voice logs. We have your mobile number on record as well as email address so I hope we can resolve this this soonest for you sir.

Warm regards

Clint