Horrible Service

I am writing to express my deep dissatisfaction with the service I received during the recent purchase of our new vehicle, particularly in regard to our assigned salesman, Thabo. From the outset, this process has been a soul-crushing and deeply frustrating experience. The level of service we received from Thabo was, in my opinion, unacceptably poor. Communication was virtually non-existent throughout, and I was left repeatedly chasing updates and begging for basic information that should have been proactively provided. Each step of the process — from the submission of documents to the eventual collection of the vehicle — was marred by delays, confusion, and a complete lack of engagement from Thabo. His approach came across as disengaged and unprofessional, and it felt as though we were left entirely on our own to navigate what should have been a smooth and supported transaction. I hope that by sharing this feedback, steps will be taken to improve the level of service and communication offered to future customers. This experience has severely impacted our perception of your dealership, and I urge you to address these issues internally.