BE
Barbara E

1 reviews | Active since Feb 2014

19 Jan 2022, 18:17

EBK! I HAVE NO WORDS.. I wont recover from this!

Absolutely devastated!!!.

I am not sure how we are going to recover from this!. 26/11/2021 bought Hyundai i20 at the EBK Rosettenville branch. Everyone chipping in and helping us to look for a car. As the car we initially wanted was falling apart. Went down the road to other lot. Saw the Hyundai i20 2012 fluid model. Body looked great.. engine was clean.. oil was clean. So we took this car for a test drive around the block. Lindiwe was the sales lady and I asked her why does the car 'stutter' she kept saying it needs a major service. Great. We decided to take the car. And we first had to stop at petrol station to put in fuel as the TANK WAS EMPTY. We went back to the car lot and paid R79 999 cash. Me and my son over the moon because this is now a decent car. He dropped me off at home and he went to work. The next day (Saturday) he went to the shop. Turned the ignition, the engine turns but wont start. He phones me... an hour later the car still wont start. So I get him towed in. Same day I arrange with my trusted mechanic to do a full major service. Sunday the car starts. After driving it.. it wont start again. The 1st of December my mechanic came to fetch the car as my son cant drive it when it wont start when the engine is warm. When he started with the service he sends my son a voicenote and says.. the engine was tampered with as the coils was CLUED. He just wants us to know it was not him. Even sent us pics. R3400 ..The car comes back... the next day..the car wont start. Again when the engine is warm. Back to the mechanic, he thinks its the ignition coils. Replaces all. R1700. Next day.. the car wont start again the engine is warm. Back to mechanic.. New fuel pump. As they dont know what is wrong!! the machine shows no error. So maybe a new fuel pump will help. R2300. Next day the car wont start!!!. So lets get a second opinion. The car now idles funny. New timing chain kit. R6400! car runs smooth.. BOOM.. next day the car wont start!.. I am devastated over R14000 spent on repairs and tow ins that my mechanic says.. listen take the car to HYUNDAI and they will maybe have another machine to pick up the problem.

Next day. Back to Hyundai 17 January 2022. Mam You can come fetch your car. Someone has tampered with the COMPUTER BOX. Your car needs a new HARNESS and computer box as someone tried to bypass it with other wires. COST TO REPAIR R77000!!!!!!!!!!!!!!!!!!!!! Its nearly what I paid for it without the other repairs.

I made contact with EBK, Lindiwe no longer working there Irfaan says I must speak to IDA the insurance. The insurance let me know today, they cant help me as I signed that I am happy and the car must go to a mechanic and they wont be held liable for any electrical, cosmetic, engine, mechanical problems.

So today was the first time I actually wanted to hurt myself as I see my son cry! Dont be fooled by these so called NICE service good helping people. Selling broken cars! I cant even sell this car now!!... I have no words...

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