EBK AUTO DEALERS

Despite financing through WesBank, the initial payment remains unprocessed. The situation began on February 11, 2024, at EBK Motors Rosettenville when we visited to explore a car they advertised. Despite preapproved finance, the vehicle exceeded our budget. However, after a successful test drive, we opted for an Opel Corsa Eco Flex. Yet, during paperwork, another customer arrived offering cash for the same vehicle. An EBK salesman's remark indicated a preference for cash, raising suspicions. The Opel Corsa failed its roadworthy inspection, and our request for the report was denied. We shifted focus to a Fiat 500, meeting our requirements. Obtaining the license disc proved challenging despite numerous unresponsive calls. On March 1st, we visited the dealership to collect it, facing a delay. Despite setbacks, we eventually obtained necessary documentation.

On March 11th, 2024, the vehicle failed to start, towed by Auto & General to our home. Despite numerous attempts to contact EBK, all calls were declined. I took over on March 13th. Efforts to contact EBK were fruitless until contacting WesBank via email. A WhatsApp message from Warrick assured assistance but provided no resolution despite sharing video and location. Requests for a loan car were initially ignored until mentioning the Ombudsman. The car was eventually collected on March 15th, 2024.

We've owned the car for precisely 1 month and 1 day, driving it for only 26 days, facing 21 days without a car. This situation has been frustrating. On March 19, 2024, Warrick questioned who changed the starter, implying we worked on the car. This morning, March 20, 2024, I inquired about the situation's status, told to wait as they investigate and need to play detective.

While they investigate, we bear financial strain and inconvenience. Despite mentioning during the test drive that the car needed a specific starting procedure, we trusted their expertise. Requesting contact details of EBK Motors' owner or DP was declined, advised all messages go to the manager, which seems misleading.