BAD EXPERIENCE

I am horrified by the experienced received from EBK Autodealers Braamfontein branch, 4 De la rey street, Vrededorp. On the 6th May 2022 I bought a audi A3 white and traded in a mercedec E class. Two days later on the 9th the car engin was having horrible noises in the morning when i started the car and i thought maybe its the cold weather. A week later around the 17th the car could not start, i then discovered the battery on the car is of the small capacity for the make of the car, instead of 652, the car had a 625 and the battery died. i phoned the dearlership requesting my new battery in the mercedes or that they must replace the battery with the correct one. I phoned and spoke to rodney on the 17th May who then refered me to management Glinteen pietersen. Glinteen said he can only refer me to a battery shop. i thought they would cover the costs of a new battery but he phoned and only told me to go buy a battery at Dunlop for R1600 and he made arrangements. I then got jumpers to boost the car and i drove from Alberton to Turfontein. I was made to pay the R1600 for the battery. I complained to Rodney and he requested proof of payment, which i sent to him, even to this date i have no refund.

a few days later on the 19th the car gave a yield sign of not having a oil. Upon checking at the garage the oil tank was empty. I then bought and filled the car with oil. On the 24th the car gave the same yield sign of no oil, i then quickly left my office and rushed to the dearlership for them to check and also to collect the vehicle papers.

On the same day i reminded rodney of the refund and i was told that im not harsh enough to demand my refund, i should be assertive so that management can listen and he cannot guarantee that if i come i will get my refund. On the 24th May 2022 i drove to the dealership to collect vehicle papers so that i can transfer ownership on my own as per their policy. On arrival i complained about the noises in the engine and request a list of faults on the car so that i can know what's wrong with the car. I was told there was no such report. I also complained that the oil yield sign keeps on coming back, perhaps there is a oil leek.

I was they referred to the botch braamfontein / braamfontein autoworx as arranged by rodney for a diagnosis. at Botch autoworx i was told to wait as they checked for the leak, they said they cannot find any leaks and oil was filled. they then used some small machine as a diagnostic which showed to problems to the car. I then told then that the diagnostic machine does not look proper and i suspect is not the correct one, there is something wrong with the car.

Today on the 31st May 2022, as i was in my car i discovered that my wheel spanner and jack were missing, secondly my emergency kit which stays under the driver's seat is missing. The employees of Botch took them without my consent, no one else had access to my car.

my experience is very bad, i bought the car for my business and instead i have suffered a loss. Can someone please help, as a woman i feel i was prejudiced and not treated properly. i was undermined and people were unduly enriched at my expense. I want the car sorted, I want my refund for the battery, I want my wheel spanner and jack back and I want my emergency kit back.

thank you Marcia