BAD CUSTOMER SERVICE

There is a car dealer where I experienced terrible service at 111 Main Street, Rosettenville, JHB. In this Car dealer, you receive bad service from the Sales Consultant to the Management. I have made my first car purchase (Mercedes Benz – C200) with a consultant by the name Mthokozisi Themba, and the sales guy promised to courier the car papers after a week, then the sales guy kept me waiting for over a month, and it came to a point where he started avoiding me, and when I call the landline, they sales department will come up with excuse just to shield him. EBK stuff members is a bunch of SALES CONSULTANT that are so illiterate with Indian ***** mentality of business, there is no professionalism or customer service in that car dealership (EBK), I wouldn’t advise anyone to purchase car there, then this year (2025) I went for my second purchase, and with a bad my sale was done by the same SALES CONSULTANT Mthokozisi Themba, unfortunately I still encountered the same problem of car papers being delayed, until one day I met up with SAPS, and they decided to check the car, only to find that the VIN no. and plate no. They aren’t corresponding. When I called the dealership, I was sent from pillar to post by various consultants. When I ended up with a consultant (manager) by the name Chantelle that you can obviously tell that she knew nothing about sales and customer service.