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Siyaam E
1 reviews | Active since Sept 2018
04 Mar 2022, 12:17
Worst experience with EAZI REAL ESTATE AGENT
Ive had such a bad experience, im a single mom. Bought a property via eazi real estate, on the day of handover , the estate agent , MELISSA BAADJES literally just gave me the keys and every question i asked the answer was shes not sure or she doesnt know. Its been 4 days that the property is on my name but i dont even have a electricty no. to buy any units, because she just says she doesnt know what it is.im so gutted that i put myself into so much debt for a place that has now so many issues, it even has a drain open in the driveway infront of the front door, the hinges of the cupboards are loose , the shutter doors are broken. This was all told to me only on the day she handed the keys over , and was said its now my problem
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Replies (3)
Eazi Real Estate's replyOfficial
04 Mar 2022, 12:31Dear Siyaam,
We have received feedback from all parties concerned, and would like to offer our sincere apologies for the less than satisfactory experience you have communicated to have had with us.
While we are sorry you feel that our agent communicated with you poorly, we believe the series of events to have occurred in the following order:
The key handover was arranged for yesterday, 3 March, to make the move smoother as there were 3 sales linked to the transfer. With regards to the electricity number, our agent did ask for the meter number prior to the key handover, but the seller did not have the number on hand so our agent was unable to give it to you straight away. She did follow up several times with the seller and has since received the number, which we believe she has sent on to you. In addition, the seller did also offer to meet you at the property later to discuss the other issues you raised; however, they have confirmed that they will meet you today after 4 to drop the final set of keys and if necessary discuss any concerns. Unfortunately, our agent only found out about the shutter door yesterday, but this is not broken it just needs a clip which the sellers will also drop off today with the keys. Lastly, with regards to the drain, the compliance company brought up the issue with the drain and that is why Melissa brought it to your attention. All that is required to sort it out is to get the managing agents of the block to arrange a new one which we will also follow up on.
We trust that the above is all in order.
We certainly do appreciate your feedback and will take on board that, as you felt we didn’t communicate this all to you properly during the transaction, we will endeavour to communicate better in the future.
That being said, we are really happy that you have moved into your new home and hope that you enjoy it further!
All the best,The Eazi team
We have received feedback from all parties concerned, and would like to offer our sincere apologies for the less than satisfactory experience you have communicated to have had with us.
While we are sorry you feel that our agent communicated with you poorly, we believe the series of events to have occurred in the following order:
The key handover was arranged for yesterday, 3 March, to make the move smoother as there were 3 sales linked to the transfer. With regards to the electricity number, our agent did ask for the meter number prior to the key handover, but the seller did not have the number on hand so our agent was unable to give it to you straight away. She did follow up several times with the seller and has since received the number, which we believe she has sent on to you. In addition, the seller did also offer to meet you at the property later to discuss the other issues you raised; however, they have confirmed that they will meet you today after 4 to drop the final set of keys and if necessary discuss any concerns. Unfortunately, our agent only found out about the shutter door yesterday, but this is not broken it just needs a clip which the sellers will also drop off today with the keys. Lastly, with regards to the drain, the compliance company brought up the issue with the drain and that is why Melissa brought it to your attention. All that is required to sort it out is to get the managing agents of the block to arrange a new one which we will also follow up on.
We trust that the above is all in order.
We certainly do appreciate your feedback and will take on board that, as you felt we didn’t communicate this all to you properly during the transaction, we will endeavour to communicate better in the future.
That being said, we are really happy that you have moved into your new home and hope that you enjoy it further!
All the best,The Eazi team
Eazi Real Estate's reply04 Mar 2022, 12:31
Official
Dear Siyaam,
We have received feedback from all parties concerned, and would like to offer our sincere apologies for the less than satisfactory experience you have communicated to have had with us.
While we are sorry you feel that our agent communicated with you poorly, we believe the series of events to have occurred in the following order:
The key handover was arranged for yesterday, 3 March, to make the move smoother as there were 3 sales linked to the transfer. With regards to the electricity number, our agent did ask for the meter number prior to the key handover, but the seller did not have the number on hand so our agent was unable to give it to you straight away. She did follow up several times with the seller and has since received the number, which we believe she has sent on to you. In addition, the seller did also offer to meet you at the property later to discuss the other issues you raised; however, they have confirmed that they will meet you today after 4 to drop the final set of keys and if necessary discuss any concerns. Unfortunately, our agent only found out about the shutter door yesterday, but this is not broken it just needs a clip which the sellers will also drop off today with the keys. Lastly, with regards to the drain, the compliance company brought up the issue with the drain and that is why Melissa brought it to your attention. All that is required to sort it out is to get the managing agents of the block to arrange a new one which we will also follow up on.
We trust that the above is all in order.
We certainly do appreciate your feedback and will take on board that, as you felt we didn’t communicate this all to you properly during the transaction, we will endeavour to communicate better in the future.
That being said, we are really happy that you have moved into your new home and hope that you enjoy it further!
All the best,The Eazi team
We have received feedback from all parties concerned, and would like to offer our sincere apologies for the less than satisfactory experience you have communicated to have had with us.
While we are sorry you feel that our agent communicated with you poorly, we believe the series of events to have occurred in the following order:
The key handover was arranged for yesterday, 3 March, to make the move smoother as there were 3 sales linked to the transfer. With regards to the electricity number, our agent did ask for the meter number prior to the key handover, but the seller did not have the number on hand so our agent was unable to give it to you straight away. She did follow up several times with the seller and has since received the number, which we believe she has sent on to you. In addition, the seller did also offer to meet you at the property later to discuss the other issues you raised; however, they have confirmed that they will meet you today after 4 to drop the final set of keys and if necessary discuss any concerns. Unfortunately, our agent only found out about the shutter door yesterday, but this is not broken it just needs a clip which the sellers will also drop off today with the keys. Lastly, with regards to the drain, the compliance company brought up the issue with the drain and that is why Melissa brought it to your attention. All that is required to sort it out is to get the managing agents of the block to arrange a new one which we will also follow up on.
We trust that the above is all in order.
We certainly do appreciate your feedback and will take on board that, as you felt we didn’t communicate this all to you properly during the transaction, we will endeavour to communicate better in the future.
That being said, we are really happy that you have moved into your new home and hope that you enjoy it further!
All the best,The Eazi team
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Siyaam E's updateReviewer Update
04 Mar 2022, 12:45You may contact me, ***
and i was considering selling my property through you guys, but no chance now after this experience
and i was considering selling my property through you guys, but no chance now after this experience
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Siyaam E's update04 Mar 2022, 12:45
Reviewer Update
You may contact me, ***
and i was considering selling my property through you guys, but no chance now after this experience
and i was considering selling my property through you guys, but no chance now after this experience
Eazi Real Estate's replyOfficial
04 Mar 2022, 13:10Hello Siyaam,
We will be in contact with you shortly.
kind regards,
The Eazi Team
We will be in contact with you shortly.
kind regards,
The Eazi Team
Eazi Real Estate's reply04 Mar 2022, 13:10
Official
Hello Siyaam,
We will be in contact with you shortly.
kind regards,
The Eazi Team
We will be in contact with you shortly.
kind regards,
The Eazi Team