LD
Liam D

1 reviews | Active since Jul 2021

13 May 2025, 14:58

As the Seller, I Was Left Unsupported and Out of Pocket

I was unfortunately asked to remove my long-term tenant to allow the buyer access to the property by the expected transfer date of April 30th. Although my tenant had difficulty finding alternative accommodation, we made arrangements and moved out based on the understanding that, if the transfer wasn't completed by then, occupational rent would be charged— which made sense, as the buyer would not be continuing their lease.

However, the buyer later chose to extend their lease, but I was not informed of this by Eazi, who are managing the sale. As a result, I had already asked my tenant to vacate the property, leaving it empty and generating no rental income. Now, 13 days into May, the transfer still hasn't gone through, and no one is willing to pay rent/loss income—despite the fact that either my tenant or the buyer could have been using the property.

This has been a disappointing and frustrating experience. I regret having to write this review, especially since the buyer has been supported throughout the process. As the seller—and the one paying the sales commission—I feel I have not been given the same level of support.

Therefore regrettably use the service if you are a buyer but not a seller.

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Replies (1)
Eazi Real Estate
Eazi Real Estate's reply14 May 2025, 08:39
Official
Thank you for sharing your feedback. We understand that the transfer process has been frustrating and that you feel unsupported during this time.

We would like to clarify that, as per the Offer to Purchase, occupation was agreed to take place on transfer. Unfortunately, there have been unforeseen delays that were beyond our control, which have impacted the transfer timeline. We understand how this has affected you and truly apologize for the inconvenience caused.

We will also be sending you a detailed breakdown via email to address your concerns more specifically and transparently.

Kind regards, 
The Eazi Real Estate Team