Very Disappointed

First of all for a company to claim that they "work attentively to ensure every one of our clients is satisfied and connected" and also "we strive to provide a personalised service of the highest quality". I find it very strange that this is what they stand for - when I myself have not been receiving this kind of service. I've been complaining about network issues since last year, every time I send a query to Support Services I get the same generic answer over and over. Where is the human emotiveness that makes your clients understand what the situation is and what you are doing about it. You can't tell me that your answer to everything is "Good day, We have made a few changes on our side, please check on your end whether you are still getting slow speed and advise"..Fair enough the connection improves, but soon enough it's the same problem all over again. I just feel it's not fair for us to constantly raise our concerns and we are met with a AI generated response.