1 reviews | Active since Jan 2011
Service intermittend, wants to charge to change subscription.
I've been having troubles with my wireless internet. I've been told, it was connected to the wrong tower to something wrong with the router to today where it's a problem with the wire from the antenna to the modulator, but they press an few buttons on there side and voila "they fixed it" form there office, a hardware problem they fixed... over the phone... magical workers. So I requested that they move me over to fiber as when I got the antenna there was no fiber in the area, but now there is. I was told it's R2999 ex vat as I'm breaching a contract that ends in April 2021. As per the CPA, if a service provide can not provide a service, i as the customer have the full right to actually cancel this as the provider is not keeping up to his end of the contract. I pay, you deliver... not happening here. I will not demand daily credits when I'm off line. I will reverse debit orders if no credit has been passed. I've done before with my other property where i also had intermitted service all the time. I spend R1500 a month with you on internet subscriptions. I will not using you as the contracts end going forward. You just left a bitter taste in my mouth. Account number: AND008 Ticket 66440
Our apologies for any inconvenience.
Our apologies for any inconvenience.
