Poor Service delivery

After my last review they promised to investigate properly and supply me with a solution. I telephonically spoke to Angela who also promised that they will resolve the issue as soon as possible and forwarded the following to me.

"Good Morning Dewald

I hope you are well.

Apologies for the delay, unfortunately matters like this does take some time to investigate. I have been speaking to all the managers in the relevant departments, to come up with a solution. We will be sending out a team to your premises to install a hAP lite and replace the AC8 with an AC10 and to do some settings, which we hope that will assist you."

This however never happened and they then accused me that because we made use of a extender this is the reason why we do not get the required and paid service. Furthermore they now send me an invoice for something that they could not get resolved.

They also made other non founded accusations of support that their technicians would have supp****. This is just to distract you from the real problem which seemingly is that they are not capable to supply the required service and support.

I forwarded the "OOKLA" speed test results to them indicating the inconsistencies with speed received but they did not even respond to them at all.

Dewald Theron