INTERNET SERVICE GONE FROM BAD TO WORSE

The first year since signing up with Easyweb was smooth sailing. No issues at all. Then since 25 March 2021, it just went from bad to worse. In June 2021, It reached the high point where I now had to start booking leave from work for the times I had not been able to work since the main reason for the use of internet was because I had to start working from home due to the lockdown. Each time a team is sent out to inspect, then the internet is miraculously working 100% and no issues can be detected. The past week has been disastrous because it now conveniently disconnects at the same time (11:00 or a few minutes before 11) each day, since Monday 5th Oct 2021 and then the internet is stable just before 5pm when my work day should actually come to an end. I was forced to buy additional data because my superiors are no longer accepting these excuses and require that I come up with a backup plan. A team is supposed to be dispatched today, but each time I ask that contact be made with me to schedule an appointment, because I need to provide notice to my superior in advance, they just pitch whenever. Again today, internet randomly disconnected at 11:00, bought data so I could continue working and emailed easyweb (since this is the only form of communication). I need them to actually be here when this happens and today of all days, they are still investigating before they can send out a technician. I have not rebooted nor unplugged any of their equipment because this has become a stressful and tiring issue everyday, but they claim that this is the issue. We made a very rushed decision due to the lockdown to take the equipment out on a contract price plan since it wasn't affordable on upfront, but I feel they should be re-imbursing us for all the times that I have reported these issues or cancel the contract without having to settle the remainder since they do not have any trouble receiving payment from us religiously each month!