***** Contract Terms

<p>I approached Easyweb Internet Services - @easywebinternet due to problems with ADSL with the promise of an amicable solution for internet to our home in JHB.</p> <p>Signed a 24 month contract - R899 a month for 5MBps wireless internet throttled to 75% of that. We've had constant issues and requests get ignored until the complaints get heated then something was done about it.</p> <p> </p> <p>I'm relocating to CPT so I want to cancel the contract - 14 months left in the contract.</p> <p> </p> <p>There's a term in the contract that states that if I cancel the contract, I'm liable for "a cancellation fee and admin fee". No mention of an amount or percentage.</p> <p> </p> <p>First Easyweb says I need to pay the full amount of the remaining contract - R13,819.65</p> <p> </p> <p>I told them to get lost.</p> <p> </p> <p>Then "they had a meeting and came up with new fees". Now it's R6,742.50</p> <p> </p> <p>They'll re-use the dish. A modem costs R200. I won't use any bandwidth. If this is a fair cancellation fee then maybe I'm missing something?</p> <p> </p> <p>Now instead of being considerate due to their lacklustre contract terms, they've threatened me with legal action.</p> <p> </p> <p>Thank goodness there are other ISP's that value their customers' business.</p> <p> </p> <p>I'll now be getting uncapped, guaranteed 10MBps for R750 on a month-to-month basis. </p>