Bad service

We have been having alot of issues with our internet in the last month. Calling their office is not very helpful. They tell you that they will look at it real quick and call you back..they almost never call you back (as i am writing this im waiting for a call back from them) which i am not going to get. The after service is non existent as i tried calling them after not hearing from them but it goes to voicemail. I spent R57 airtime holding the line. On 3 occasions this month technicians have visited our home, each time leaving without the problem being solved. The last technicians that were here said that there is nothing wrong with the connection.. speaking to support over the phone, 1 hour after they left i was told there is clearly something wrong. After some time trying to resolve the problem, i was told that my router might be faulty (not even a year old and easyweb does not give a warranty) luckily i had a spare router and didnt have to buy an extra router from them, their support team helped me very efficiently and professionally to connect it. Next day (today) internet is completely off and awaiting a response from support that said they'll call me back in 10 minutes (still waiting) I am getting very inconsistent line speeds. Very high ping, packet loss and ping jitter..and its a gamble if the connection is going to be on or off when i wake up and need to do some work... We also work from home and this is costing us alot of money on extra data... No clear answer or solition has been givin. Im also still waiting almost two weeks to hear from their technical manager. This is completely unacceptable and never hearing from them is extremely annoying. The times they have tried to resolve the issue, it still persists and it seems that our internet problems arnt a very big priority to them.