kN
khulani N
1 reviews | Active since May 2015
12 Aug 2026, 16:50
Unpaid money sent by my daughter to me
Easy Pay/Lesaka payment refusal even though ticket number provided telephonically.
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Replies (1)
Lesaka Easypay's replyOfficial
12 Aug 2026, 17:01Dear Khulani
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Kindly note we attempted to contact you on the number provided. however were unsuccessful in our attempts.
Kindly note we attempted to contact you on the number provided. however were unsuccessful in our attempts.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***
Lesaka Easypay's reply12 Aug 2026, 17:01
Official
Dear Khulani
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Kindly note we attempted to contact you on the number provided. however were unsuccessful in our attempts.
Kindly note we attempted to contact you on the number provided. however were unsuccessful in our attempts.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***